Pearls of Wisdom

Pearls of Wisdom To you,

You are blessed

and Have,

If nothing else,

Enjoy the thought

I am sure, but,

Life is all about facing them

Coming to terms

And making the most

Of life

No pain

No gain

And if there was no pain

How would you know

And experience

What is happiness…

God has been kind

And do find solace

Win over with selfless love

Commitments made

Are to be lived with….

They are like a wheel

And are followed by an up

After every down.

Have faith in your judgment

And yourself.

You have to be victorious

And I have no doubt

That you will

God speed & god strength

Our greatest enemy

Is us, ourselves

And that too

The area between our ears.

All we do is create pregledices

And bias

Where it does not belong

Hurt is a figment

Of our imagination

It has been created

By the mind

To perpetuate

Its importance and bias

So that the mind

Rules your being

It’s a game,

A game of attrition

Which you will win

If

You have a clear head

And

Truly look within

The depths of your inner self

Hurt makes you stronger

Only if

You can decipher

What made you react

And then

Close that door

For the future.

So

No there is no further hurt

When the same

Strategy is used again.

Nobody

Can hurt you,

Unless

You let them.

So, Why do you have

This Door open….

To let people enter

You hurt yourself

And then

Cannot accept it

So blame it on others.

Celestial matters

And designs

Are not for us mortals

Look for calm

Within

And all solutions

Will come from there.

Time will stand still

As it will not pass

And it will seem slow

Until  you are Happy.

Happy times fly

Anything that I can do

To make that / happen

Would make me fulfilled.

ROADS – G.C, Bengdubi

ROADS – G.C.

That road looked so deserted,

Going into the jungle deeps.

Looked as though immersed,

By the falling of the autumn leaves.

The shrubs seemed entwined

Between tall trunks of Almond  trees

Which in a way, they secretly covered

Held strong, withstanding the weather.

There was a peaceful calm,

No sign of people around;

Just the wind blowing softly,

Raining large sized leaves, all around.

The sky, a lovely hue of  blue,

And the sun shines down, brightly too,

Causing a few shaft rays, to filter through

An Enigma, within the riot of Greens, without ado .

This Valentines renew your LOVE with your JOB...

 So how do you choose that job that will be a relationship of envy ? 

You need to cater to the following questions:

a.      Am I a social individual, do I like to have people around me ? This will tell you if you can be a team worker or a solo performer…so pick a job accordingly

b.      Am I sent by God to accomplish something big, i.e, do I have a purpose in Life … if yes… you know what to do… and where & which organization will help you fulfill that desire. If not, you may be looking for something to fulfill a need or responsibility.

c.       Am I raring to go, excited, and can do anything that life throws up on me ? I f Yes, OK , you are here, and have arrived and are ready to perform with a fire in your belly.

 Love your Job , and how do you do it ?? 

Well, it all begins with loving yourself, when you do love yourself, you will pick a job that befits you and your needs. These needs could wary from person to person and from job type to job style as mentioned above.

As we know, things are changing with times . People are seeking more meaning from their work. People in far flung parts of the world now have a voice and an audience  Customers, informed by the increasing transparency and availability of information, are demanding that organisations behave more responsibly and sensitively, largely enabled by technology and the worldwide web. The growing transparency of corporate behavior in the modern world is creating a new real accountability.

Now, everyone demands and expects change. Leaders need now to care properly for people and the future of the planet, not just to make a profit and to extract personal gain. And so businesses and corporations are beginning to realize that genuinely caring for people everywhere is actually quite a sensible thing to do. It is now more than ever necessary for corporations to care for people and the world - alongside the need to make a profit. "Love, compassion, and spirituality - consideration for people and the world we live in - whatever you choose to call it - is now a truly relevant ethos in business and organisations”, said Barbara Heyns

So now that the company does all these magical things and you have that sudden “out of love” moment .... 

5 tips to pick yourself up:

1. 1.       Think about your past : See where you started and look at what you have done today ? recognize and appreciate the fact that you have travelled a long way. LOVE YOURSELF.
2. 2.       Relive your happiness on getting this job’s offer letter : Remember your Interview & the gush of happiness you had when you stepped into office on your first day , this was your first day at work , you were nervous yet excited,  you bagged the job, you are special , and so you are here.
3. 3.       Count or Account your achievements, promotions, or just on the job milestones: every company has a “PDA time” (Public Display of Affection), do you remember that you were spoken about publicly, or recognized on an email for doing a good job, or getting a certificate for just about being a part of the cultural team at work, however small it may seem at the moment, don’t forget, if you do not push yourself to continue you will lose that sparkle. Account it as positive, put it into your plus job bag.
4. 4.       Welcome the Constantly increasing workloads: Now why would you have these work loads, why are you working night and day,  it’s because you are special, the team lead or HOD  finds comfort in working with you, he is looking at you as a performer, he is trusting you to deliver, hey, this is really a good sign. If You dare to look at it the other way and you would be OVER. If not, you would be the GO TO PERSON in your organization soon.
5. 5.       Talk talk talk : when you feel that the above points are getting the better of you…. JUST TALK TO YOUR HR OR BOSS.  Very often, talking resolves misunderstandings, eliminates insecurities, and puts things in perspective. But… make sure you pick the right time to talk… that’s very very important. 

Is Our Customer a KING !!

Meher's Blog Four : is our Customer a KING ?

  Customer is King ....This means while planning the product or service, designing the same, and in producing, marketing, distributing and selling we should possess one central focus at the core of all decision making,

“THE CUSTOMER”.

 (Remember: in Oxigen's instance, the customer may not necessarily be the end-user or consumer).

The Big Picture - Relationships Build Brands  and it's that Relationship bond that we create that binds the Customers with the Company:

Products or brands by themselves do not automatically usher in customer loyalty or strengthen customer relations. 

In today’s world, customers are looking for products that suit their purpose best – in terms of price, features, quality and appearance.  Products or services of any brand do not sell for themselves or don’t give guarantee of selling automatically.

Because the production era is over, marketing era is over, the sales era is over and now it is the time for societal marketing era, therefore the customer’s are searching for products and services that best suit their needs and also give them a better value.

(i.e. it gives maximum benefits by spending less on value).

They expect to be treated as "kings" and to receive all the sales and service support, along with definite solutions to problems from retailers, dealers or channel partners or be it for any of our services , they demands are of the highest standards and superior quality. 

Consider the following questions:

• Do you present a single face to your customers, or do you make him carry his complaint from one dept to another , like from customer care to IT or to Prvisioning or to get his TB updated he has to knock on several doors?
• Do you work in different ways for different classes of customers and different types of people, like when you hear someone talking in "not so good english", do you treat him in an ugly fashion, if someone speaks in a vernacular accent , do you reach out to him or are you impolite?
• Do you know what your customers will ask for before they do, then you are GOD... you need to change this attitude... remember he is KING?
• Do you make your customers' experience a seamless one, are your inter departmental processes clearly defined or just restricted to yourself and your department, and then you dump the customer on to another department ?
• Do you let customers do more for themselves, because if you don't have the above sorted out , you really will be making them do the running about ?
• Do you measure the things that customers really care about, if not, NOW IS THE TIME ?

Points of View

From the customer's point of view, our company or brand exists

·       only to create value for them,

·       to provide them with results and

·       help them grow economically. 

There are many more the options available in the market place and so our customers have a lower brand loyalist attitude. And because of all of these options, the focus of every company competing in our type of market place has gradually shifted from customer satisfaction to customer delight. i.e. they are now busy in finding new and innovative ways to satisfy the customers so that they will stick to the company.

Economic; Information; Emotion We need to give our customers a value-added experience, NOTE: we are not just "selling them stuff" .....

Finally we need to understand that, the Customer always looks for those brands which create most value for them. Therefore, in this fast changing market, the focus of each one of you, should be on the ultimate value that is being provided to the customers, so that he does feel like a KING !!

This was a serious note.....and i hope you take note of it SERIOUSLY .

Wasted Thoughts !!

Meher's Blog  Three : Wasted thoughts ? Pls read...

Let's talk about the Unnecessary Thoughts that keep popping up in our minds from time to time....

Unnecessary thoughts are thoughts that are produced at untimely moments that fill us with worry and anxiety when they appear in our minds. They have no constructive use.

Unnecessary and useless thoughts are quick and repetitive which lead you nowhere.

Often they refer to things from the past: "If this hadn't happened? Why did she have to say that to me?"

Too many thoughts are about things that we cannot change, or worries about the future: "What will happen tomorrow? How will it happen? What will I do if I find myself on my own?" If I had been there at the time, this disaster would not have happened." "If I had had this information at the time, I would have won the case." "When I get the promotion, I will be more respected by my superiors." "How is it that I am doing all the work, and my senior is getting all the rewards."

Your ability to concentrate is weakened by these useless thoughts.

If you have a lot of these thoughts, you use more energy and time to undertake each task. The origins of negativity also reside in them and overtake your mind with doubt.

From the time that the past has already passed and the future is yet to come, these kinds of thoughts are not useful and they also weaken your inner strength and exhaust you.

 It is vital that we learn to avoid this pattern of thinking.

THIS IS THE ONLY WAY OUT and you will find yourself being more focused and your decision making capacity will improve.

Relationships & Work

Dear All.

After writing to you about Who is our Customer ???.... i thought about RELATIONSHIPS.... more importantly about Customer Relations...  To put it in simple words .....A Customer relationship is actually very similar to any Relationship that we maintain in life....

It takes 2 people to connect to form a relationship, be it a simple friendship, or, relations within a family, or a marriage or even a business deal struck by two company's executives ... It all a Relationship.

What really happens, is, like all relationships, the new ones are always nurtured with extra care...  You land up spending lots of time together, thoughts -emotions and feelings are constantly exchanged and shared ,the days routines are expressed and discussed ... If you are sad, your friend cheers you up and vice versa...

Later as time passes by ... and as you get to know your friend or relative better..... You naturally & slowly start taking them for granted ( it's  human nature )...then you start expecting them to understand everything that's on your mind , and also that they should know what to do all the time... Slowly, The sharing and caring part starts to disappear. And you begin to take each other for granted L.

HELLLLLOOO...

Stop right here.... and think....

This is the point where you really have to wake up & realise, that you are going wrong...you have to stop .. .. because if you don't it spells doom for the both of you... If it's your friend or relative ...He or She will start getting upset... which will lead to fights and some arguments... which will become stressful for both of you and lead on to a unhappy phase and relationship.

Similarly, Even though customer relationships are one of a company’s most valuable assets, they are often one of the most undervalued assets too. All Companies by default focus more on customer acquisition than on customer retention, which is what we at Oxigen need focus on dually. While our mission currently is to deploy 1,00,000 new terminals, it is definitely not at the cost of our old valuable customers, who have been using our services.

Technically , Every customer is an asset and has an economic value or Lifetime Market Value (LMV). A customer’s Lifetime Market Value is determined by taking your average customer transaction amount and multiplying it by the number of transactions he or she will conduct with our organization over time.

For example, if one average customer pays a premium of INR 1000 per quarter and stays with the organization for 2 years than the average LMV is 1000 x 4 = 4000 x 2 = 8000

Companies start devoting majority of their resources and energy in aggregating new customer start doing so sometimes at the cost of the existing customer. This erodes the ‘trust’ and ‘customer loyalty’ found in repeat customer relationship, which is why we are looking today at being customer centric.

Google advertising professional Tim Cohen gives the reason why customers leave their existing brand.

What if the customer leaves the Oxigen brand in one year rather than two years?  A loss of INR 4000 per customer! And we all know it takes 10 times more to get a new customer than to retain an existing one.

In rising competition, retaining customer becomes a source of repeat business as well as reference business. Companies such as ours can establish a better customer relationship by being present in our customer’s life on regular basis in a much personalised way. This can be done  very simply by applying the same funda's or rules we would to make our human relations (friends and family as discussed earlier) more effective, thus, making our customers feel wanted...

We have to LISTEN to them, patiently.

We have to be SYMPATHETIC, if they are complaining.

We have to be UNDERSTANDING, towards their needs.

We have to SORT out their PROBLEMS, QUICKLY, however big or small they may be.

We have to time and again, REASSURE them , that we are here to HELP them.

BY DOING THIS, we would take the first step towards RETAINING our customer and building a Strong BOND with them.

So can we safely say that today onwards,when we or our teams interact with our customers , we will make them feel  "Special", as Special as we try and make our family or friends feel ??...Can we make them feel good about us?

I end this note hoping you realize that a building a relationship with all our customers will help us all prosper together...... So work on this relationship and make it beautiful with your individual contributions !!

Who is Oxigen's Customer ??

Dear All,

Today's day made me sit down and wonder. ......

How many of us know...... Who is Oxigen's Customer ??

Technically speaking: The "consumer" is one who consumes the goods and services produced by a company. 

There would be a variety and many types of consumers, be it for companies that manufacture products or companies like ours that offer products and services.

As such, consumers play a vital role in the economic system of a nation because in the absence of the effective demand that they create, the economy would virtually collapse.

A consumer is not an aggregated commodity item with little individuality, as most people think..... Typically when business people and economists talk of consumers they are talking about a person as consumer.

And they are people, who have often expressed their voice to us ...they are very important because they either make" the Buy or Not-to-buy decision" or "the Use or Not to Use decision". It's alarming to think what we would do without them..... who would, then, use our services.... ????

Many of us, in our daily routine , FORGET ,that we are here today because of these customers...... Did you even realize that they pay us our Salaries?

Did we ever think that the RAISES that we get each year are dependent on them.

Mahatma Gandhi said a customer is the most important visitor in our premises. He is not dependent on us, we are dependent on him. He is not an interruption to our work, he is the purpose of it.

So my fellow colleagues, give this good thought before you engage in a discussion or communicate with any of our customers ....

So who are they...

They are :

·       Our RO's and their customers who use our services-These are typically very small shop owners, who may not be very well read, may have difficulty in communicating their problems to us because of language barriers etc, and are trying their best to make a good living.

·       Our RMU's and their customers who use our services, who are a slightly better off than of our RO's.

·       Our CSP's and their customers who use our services.

·       Our OxiCash Users

·       Our E-tag Travel companies

·       Our Corporate Clients Like Modern Retail, Banking Partners, and their customers who use our services

·       Our Digital Campaign companies, with their own consumer base.

·       Our Internal Staff colleagues and all persons under the Oxigen umbrella

·       Our Vendors.

Oxigen reaches out directly and indirectly to so many people.

How do we treat them.... if we are good to them, they are happy and we build a measure of loyalty, knowing that they will use our services again and again.

This is a very delicate relationship, which if nurtured well will PAY us higher dividends.

Our motto is to LIVE LIFE NON STOP....which really makes me wonder...Are we living life non stop or are we holding back something from people who give us the opportunity to "Live "this life....??

I would be during the course of the coming months be writing to you all on and off about so many things that we can do, and, how& where we and our attitude to these VALUABLE customers, would help US GROW- not only as individuals .... but as Caring Employees of a company that would love to be NO.1 in Customer satisfaction....